Help

Support

We’re glad you’re here. Most answers are below, and you can always email us.

Common questions

Ask says the AI isn’t available

Ask needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings › Apple Intelligence & Siri. Right after it’s turned on, iOS may need a while to download it. Everything else in Three16 works on any supported iPhone.

Reading aloud stops or sounds robotic

Natural voices need a newer iPhone and a one-time download over Wi-Fi in Profile › Voice. Without them, Three16 uses the iPhone’s built-in voices.

My highlights aren’t on my other device

Make sure both devices are signed in to the same Apple Account with iCloud turned on, and that Three16 is allowed to use iCloud in Settings › your name › iCloud. Syncing can take a minute.

How do I show two translations side by side?

In the Bible tab, tap the split button in the bottom corner. Tap a translation’s name at the top to choose a different one.

How do I turn off the link added when I share?

Go to Profile › Sharing and turn off “Add a link to Three16”.

How do I lock Three16?

Go to Profile › Privacy and turn on “Lock with Face ID”. It appears on iPhones with a passcode set.

How do I delete my data?

Go to Profile › Delete my account and data. This erases everything Three16 has stored on your iPhone and in your iCloud. You can also delete the app.

An answer seems wrong

AI answers can make mistakes. Please check the passage itself and talk with your pastor. If an answer is harmful or badly wrong, email us the question so we can improve Three16.

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